PCXProgram controls / providers
A provider review should establish who performs each regulated, technical, operational, and customer-facing role. Brand familiarity and feature lists do not replace evidence about the proposed program structure.
Ask the provider to identify the proposed issuer, network context, program manager, processor, relevant subcontractors, supported recipient and geographic scope, approval dependencies, and contract ownership.
Treat all details as proposals until confirmed in executed agreements and approved program documentation.
Assess Shopify integration boundaries, decision handoffs, service levels, support ownership, exception handling, reconciliation files, reporting, change control, business continuity, incident response, privacy, and security evidence.
Define escalation, remediation, customer communication, data return or deletion, open-case handling, continuity, termination assistance, and responsibility for unresolved balances or obligations as applicable to the actual program.