PCXPROGRAM DESIGN

Give each program decision an owner and an answer

A program brief brings the commercial offer and operational responsibilities into one understandable record. Start with what the customer is promised and work through what must support it.

01

Use a readiness record

Complete these fields for the actual Shopify campaign. An owner should be able to point to the agreed answer, not simply confirm that the subject was discussed.

DecisionAnswer to prepareResponsible team
OfferThe purchase, audience, and intended benefitCommercial
EligibilityThe conditions and customer explanationCommercial and operations
TermsPromotion terms and the applicable card materialsResponsible merchant and program parties
BudgetAttributable costs and decision authorityFinance
Recipient journeyMessages, applicable actions, and support destinationsOperations and customer service
MeasurementOutcome definitions and reporting periodFinance and analytics
03

Prepare the experience and the evidence

Map what recipients need at each stage and decide how the team will distinguish progress from a commercial outcome.