01
Use a complete cost checklist
Actual charges come from the relevant commercial terms. This list identifies what the team should ask about, not a price schedule.
| Cost area | Question for the brief |
|---|---|
| Customer benefit | What obligation follows from an eligible purchase? |
| Program services | Which charges apply and what do they cover? |
| Communication | Who prepares and maintains recipient information? |
| Support and exceptions | Who handles questions, order changes, and unresolved cases? |
| Reporting | Can costs and program outcomes be reconciled for the same period? |