PCXSHOPIFY PROGRAMS / AFTER PURCHASE
A post-purchase prepaid incentive is a separate benefit connected to a qualifying purchase. It should not be presented as a reduction in the price the customer pays at Shopify checkout.
A shopper needs to understand whether the promotion changes the price now or provides something later. The distinction matters when comparing offers and when planning the team’s next message.
| Offer type | Relationship to the purchase |
|---|---|
| Checkout discount | Reduces the price paid for the order |
| Purchase-linked incentive | Provides a separate benefit under promotional conditions |
| Refund | Returns money in relation to the original purchase |
For a Shopify product promotion, identify the store, the relevant offer, the current outcome, and any applicable next step. Avoid describing a sent message as proof that the customer has accessed or used the card.
Customers may ask about qualification, timing, or card use. Prepare the appropriate answer and owner for each topic. A post-purchase incentive still needs support after the original purchase window has ended.