Lock the campaign brief
Document the objective, audience, qualifying purchase, campaign window, exclusions, decision timing, card description, customer terms, support path, measurement owner, and change authority.
PCXShopify programs / campaigns
Creative work should begin from an approved program brief. Otherwise a compelling Shopify promotion can promise conditions, timing, or card capabilities that operations and providers cannot support.
Document the objective, audience, qualifying purchase, campaign window, exclusions, decision timing, card description, customer terms, support path, measurement owner, and change authority.
The offer may appear on landing pages, product pages, collection pages, banners, email, social placements, order messages, and support responses. Inventory each surface and keep material terms consistent.
Define who can pause promotion, how teams handle incorrect creative, what happens to customers already exposed, and how operational backlogs are communicated without making unsupported promises.